Over 6000 passengers completed a survey at the departure gates of eight airports in Norway (Oslo, Bergen, Stavanger, Trondheim, Tromsø, Bodø, Kristiansand, Molde). Passengers were asked to imagine they were taking the exact same trip at one point during the next 12 months, and to select preferences at key stages of their journey, assuming all of the listed options were available.
Strong interest in pre-ordering online from the airport. 60% of respondents to the survey are interested in pre-ordering products and services online from the airport with most interest being in purchasing transport to/from the airport, fast track security and airport lounge access.
Travel Retail Norway started offering the pre-order of tax-free products at five airports in Norway in 2017. Additional products and services are n
